Privacy Policy

Introduction

The Driver and Vehicle Licensing Authority (DVLA) is committed to protecting the privacy and security of all users of its mobile applications (“Apps”). This Privacy Policy explains how we collect, use, store, and protect personal data when you use any DVLA mobile application, including IPP-Pro, Compliance, and Self-Service apps.

By using any DVLA mobile application, you agree to the terms outlined in this Privacy Policy.

Scope of This Policy

This policy applies to all DVLA mobile applications, including but not limited to: IPP-Pro, Compliance, and Self-Service apps.

Information We Collect

We may collect and process the following categories of information:

Personal Information

1. Full name
2. Phone number
3. Email address
4. National ID / Driver’s licence number
5. Vehicle registration details

Transaction & Payment Data

1. Invoice details
2. Payment status and references
3. Service type and fees paid
4. Transaction timestamps

Note: DVLA does not store sensitive card details. Payments are securely processed via authorised payment gateways.

Device & Technical Data

1. Device type and operating system
2. IP address
3. App usage logs
4. Device identifiers (for security and access control)

Location Data (Where Applicable)

Location data may be collected during compliance inspections or field operations to validate activities.

Operational Data

1. Inspection records
2. Compliance violations and penalties
3. User activity logs (for audit and accountability)

How We Use Your Information

We use collected data to:

1. Process payments and generate invoices
2. Verify driver and vehicle records
3. Enable compliance inspections and enforcement activities
4. Provide customer support and service delivery
5. Send notifications (e.g., invoices, payment confirmations, alerts)
6. Improve system performance and user experience
7. Ensure regulatory compliance and audit readiness
8. Prevent fraud, unauthorised access, and misuse

Legal Basis for Processing

Your data is processed based on legal obligations under the Data Protection Commission (DPC) enabling performance of public duties by DVLA.

Data Sharing and Disclosure

We may share your data with:

Government Platforms

Integrated national systems (e.g., payment gateways and regulatory platforms).

Authorised Third Parties

• Payment service providers
• SMS and email notification providers
• IT and infrastructure service providers

Legal and Regulatory Authorities

Where required by law, court order, or regulatory compliance, all third parties are required to adhere to strict data protection and confidentiality standards.

Data Security

We implement strong security measures, including:

1. Encryption of data in transit (TLS 1.2 or higher)
2. Secure storage and access controls
3. Role-Based Access Control (RBAC)
4. Multi-factor authentication (MFA) for sensitive actions
5. Continuous monitoring and audit logging

Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Meet legal, regulatory, and audit requirements
• Resolve disputes and enforce agreements

Your Rights

You have the right to:

1. Access your personal data
2. Request correction of inaccurate data
3. Request deletion where legally permissible
4. Object to or restrict certain processing activities
5. Withdraw consent (where applicable)

Requests can be made through DVLA’s official support channels.

Cookies and Tracking Technologies

DVLA mobile applications may use limited tracking technologies to:

• Maintain secure sessions
• Improve application performance
• Analyse usage patterns

These technologies do not track users for advertising purposes.

Third-Party Services

DVLA applications may integrate with third-party services (e.g., payment gateways). These services operate under their own privacy policies, and DVLA is not responsible for their data practices.

Children’s Privacy

DVLA mobile applications are not intended for use by individuals under the age of 18 without supervision. We do not knowingly collect personal data from minors without appropriate authorisation.

Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements, technology and system functionality, and DVLA operational processes. Users will be notified of significant updates where necessary.

Contact Information

For questions, concerns, or data requests, please contact:

Driver and Vehicle Licensing Authority (DVLA)

Head Office Address

1 Jawaharlal Nehru Road, Cantonments, Accra

P. O. Box 9379, KIA-Airport, Accra

Contact Numbers

General Administration: +233 30 274 6760

Head Office: +233 203 225 948

Call Centre: +233 203 200 112

Complaints/WhatsApp: 0203226006

Toll-Free: 0800160160 (Vodafone only)

Email Addresses

General Inquiry: info@dvla.gov.gh

Complaints: complaints@dvla.gov.gh